First of all, thank you for shopping at Kianazen.com !
If you are not entirely satisfied with your purchase, we're here to help.
Returns
- Sorry but we do not accept returns for Art Prints or Original artworks.
Please contact us if you need to return your order at info@kianazen.com and let us know your order number so we can find which package we should be expecting.
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us If you have any questions on how to return your item to us.
